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- A Return Merchandise Authorization (RMA) number must be obtained from LowHiFi.com prior to the return of any merchandise. Product returned without an RMA number will be returned to the customer at the customer's expense.
- RMA numbers are valid for a period of 30 days only.
- Defective returns are eligible for return only within 30 days of retail sale to the end-user. After 30 days, all products must be referred to the manufacturer for authorized warranty repair. (Some manufacturers may have stricter return policies.)
- All returns must be shipped freight prepaid by the customer and double boxed with the RMA number displayed on the outside of the shipping box along with the number of boxes shipped back.
- Products must be returned complete with original parts and documentation along with the original manufacturer's box/packaging. Incomplete returns will not receive a full credit and will fall subject to manufacturer's warranty.
- Factory sealed product in re-sellable condition may be returned at LowHiFi.com's discretion. Non-defective opened products will not be considered for return. Re-sellable products authorized for return will be credited at the current LowHiFi.com selling price less a 20% restocking fee.
- Where applicable, a fee up to 50% of the product price may be applied for missing parts, documentation, and manufacturer's box/packing.
- Returns will be credited at the price paid on invoice or current selling price, whichever is lower, less any re-stock fee. Items showing signs of misuse or consumer abuse will not be accepted for return credit.
- Sale of closeout items are final. Only defective closeout items may be returned as per normal LowHiFi.com policies.
- Plasma TVs are not eligible for return to LowHiFi.com.
- Most TV/Monitors 30"/projections products and Samsung TV's 14" or larger do not qualify under normal LowHiFi.com Return Policy. Contact Samsung @ 1-800-SAMSUNG for service.
- Most TV's/Monitors 30" or larger and projection products require infield service repairs under manufacturer's warranty. These products are not eligible for return. Please contact the appropriate manufacturer for troubleshooting repair service.